Exchange Policy

CHANGES

You have 30 days from receipt of the order .

To make an exchange, log in to your account on the website. Within your profile, you can select the one that you want to exchange ans add the new one. Once accepted, we'll send you your new item and collect the other one from your home for only 4.50€. (Service available only in mainland Spain). 

If you can't access your account, call us and we'll help you.

If you prefer, you can also do it in person at this address:

Amarras Las Rozas c/Londres 21-C Európolis - 28232 Las Rozas de Madrid

OPENING HOURS: Monday to Friday from 10 a.m. to 2 p.m. and Saturdays from 11 a.m. to 2 p.m. and 5 p.m. to 8 p.m.

Amarras ABC Serrano c/Serrano 61 (Floor 0) 28006 Madrid

OPENING HOURS: Monday to Thursday 10:00 to 20:00h Friday 10:00 to 14:30h and 16:30 to 20:00h

                               Saturday 11:00 to 14:30 and 16:30 to 20:00.

To exchange any product, it is essential that it be returned in perfect condition, unused, undamaged or stained, without any odor, in resalable condition without cut labels and accompanied by a copy of the invoice or delivery note.

The deadline for claiming damage to the goods resulting from the actions of the carrier will be 24 hours or at the time of delivery if the damage is externally noticeable.

CUSTOMER SERVICE

For any issues, complaints or to exercise your rights, the customer can send an email to pedidos@amarras-sport.com, call +34 912 00 47 67 or via WhatsApp 673 53 43 82.

Telephone hours Monday to Friday (10:00 a.m. - 2:00 p.m.)